Recorded live on May 13th at 1 PM EST
Employee Retention and Burnout Prevention Strategies in a Pandemic Workforce
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MP: Good afternoon, and thank you all for joining us today for an MP webinar on employee retention and burnout prevention strategies in a pandemic workforce.
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MP: i’m a human head of marketing here at MP For those of you joining us on a webinar for the first time MP, is a full service human capital management company.
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MP: offering a suite of products and services, including HR payroll benefits administration time and attendance and compliance assistance.
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MP: We support our clients with cutting edge technical solutions, as well as proactive reliable service and deep HR and payroll expertise at MTV are wired for HR and we help our clients succeed by aligning their HR strategy with their business goals.
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MP: I am thrilled to introduce your presenter for today corporate behavioral specialist and founder and President of empower behavioral services Karen abraham’s Karen has over 22 years of experience as a psychotherapist and corporate coach.
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MP: empower behavioral services is a full service consulting and training company focused on helping businesses strengthen interpersonal relations.
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MP: Through the company’s innovative consulting and training workshops corporate teams managers and human resource executives are educated and empowered to manage and lead with confidence determination, understanding and finance.
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MP: workshops cover a variety of areas, including diversity training communications training and unconscious bias training with a focus on authentic employee interactions EBS has mission to bring out the best in management and staff, so that everyone feels respected valued and protected.
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MP: Just a quick reminder this training is intended for educational and informational purposes, while we hope you learned a lot today, we are not attorneys and the information should not be construed as legal advice.
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MP: If you’d like to submit a question during the webinar please use the Q amp a feature at the bottom of the screen and just reminder that a recording the webinar be sent out later today, following the presentation, along with the slides and with that i’m going to hand the MIC off to turn.
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Taryn: Well, thank you so much amy and thank you so much for MP wired HR i’m really thrilled to be a part of this presentation.
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Taryn: And i’m excited to deliver this what I hope to be impactful information.
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Taryn: What I have planned to talk about today is we’re going to talk about really some strategies for identifying burnout managing burnout and really truly bringing out the best in our remote workforce.
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Taryn: we’re going to talk about this new normal this pivot that we’ve heard of many times over the last year.
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Taryn: we’re going to talk about we’re going to unpack how to identify and and define identify burnout.
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Taryn: we’re going to talk about how to effectively manage it, if you if you start to see some of those burnout symptoms within your employees or perhaps within yourself as a leader.
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Taryn: we’re going to talk about creative engagement strategies and also some strategies for increasing around there’s some really simple very inexpensive if not even free free ways to to really.
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Taryn: Really engage your your audience and we’re also going to talk about perhaps a call to action I always say information is power knowledge is power.
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Taryn: But it’s what you do with it, and I hope that by the end of today’s meeting, we can all sort of self reflect in terms of choosing one thing that you can maybe do differently moving forward to create a positive outcome so again i’m excited i’m excited to be here.
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Taryn: So let’s talk about where we are today this crazy brain a lot of us, including leaders on this call, are not feeling as sharp as I usually do when I was in the office I find I have less and less time for myself than ever before, I Why am I feeling exhausted from.
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Taryn: Perhaps some of us wake up feeling like we didn’t even sleep The night before a lot of us are feeling burnt out.
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Taryn: And this certainly does not help us and it leaves us feeling this way, by the way this the sad face right, it leaves us feeling depleted.
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Taryn: And it really doesn’t help us when we have other responsibilities responsibilities within our home.
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Taryn: Perhaps we’re taking care of elders or loved ones, perhaps our children are still not back at school, also to add to that deadlines for work projects expectations, so it goes without saying that we are living in challenging times.
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Taryn: You know it’s interesting, many of us have heard this in the last year, this this term pivot or this new normal.
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Taryn: I love this slide because it really kind of paints a picture in terms of what it’s like to work from home right now we are managing both our personal and our professional lives in the same environment.
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Taryn: And what’s really interesting about this is before the pandemic, I think a lot of us used to fantasize about what it would be like to work from home.
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Taryn: We all kind of crave that right, and now that a lot of us have that we’re starting to find that we’re burnt out.
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Taryn: That it’s maybe not as glamorous as we thought it would be.
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Taryn: And, and one of the most leading contributing factors to burnout is that feeling of always being on and, if you look at this slide there’s a lot going on in our lives.
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Taryn: Especially if we are caretakers right, especially if we have children or or we live with other generations within our homes, this new normal really kind of has thrust us.
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MP: Can you guys hear me i’m Karen are you muted i’m getting some messages saying that were muted.
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Taryn: I am not muted.
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MP: Can someone oh.
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Taryn: Okay, so people can hear us.
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MP: me I asked to do that.
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MP: All right, glad everybody can hear I can hear you.
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Taryn: i’m glad you stopped me that would be really important you got here when I.
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Taryn: Thank you for that Thank you and, by the way we do i’m going to leave some time at the end for Q amp a.
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Taryn: But if you want to put questions in the Q amp a while i’m speaking I am completely fine with that and amy if you would be so kind as to stop me if questions do start to come through i’m certainly okay interrupted.
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Taryn: Thank you.
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Taryn: So I thought this was an interesting study that was done by the World Health Organization back in 2019 this was actually done prior to the pandemic.
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Taryn: Prior to the pandemic 36% of people said they suffered from burnout every week.
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Taryn: And now it is estimated that over 50% of people are feeling burnt out, and I have to say that number sounds a little low I think a lot of us, including myself, are finding ourselves a little bit burnt out right.
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Taryn: waking up feeling tired not feeling refreshed we’re spending a lot of time on video more than we ever did before, so I have to say that that number could be even higher 40% of people are experiencing anxiety 44% are experiencing exhaustion 56% are experiencing stress whoops.
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Taryn: And and people that are at highest risk of burnout would be people that have multiple roles or multiple jobs and I don’t mean necessarily w two jobs.
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Taryn: I mean wearing multiple hats working parents people that have multiple jobs, perhaps they are a parent they’re also acting the role as a teacher if their children are not back in school, yet taking care of elders or loved ones burnout really is is at an all time high.
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Taryn: But there’s good news here right for those of us on the call that are leaders, whether you’re an HR manager someone in the C suite.
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Taryn: You hold tremendous power in terms of employee performance and also employee morale you truly are the front lines when it comes to managing employee performance.
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Taryn: And as much as we have been inundated and we’ve had to pivot and we’ve been thrust into this new normal there’s actually a lot of statistics and studies that will.
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Taryn: validate that productivity is actually up and there are a lot of companies out there that are doing it very successfully working remote.
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Taryn: Having their workforce work remote and they are doing some really creative things to engage keep people connected keep people’s morale up so The good news is the power lies within all of you.
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Taryn: that’s the good news right so when we talk about leading during certain uncertain times again you hold a lot of power, how you as leaders approach.
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Taryn: The situation has a very big impact on how your employees are going to approach uncertain times as a leader, if you tend to be someone that’s not good with change.
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Taryn: If you are struggling to pivot if you consider yourself to have low resilience it’s something to reflect on because you your morale impacts, those that you lead.
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Taryn: So there are four steps that I kind of wanted to kind of break down for suggestions, if you will, in terms of leaders leading during uncertain times.
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Taryn: The first part is information I always say knowledge is power and especially during uncertain times, people have a craving for more information.
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Taryn: which really puts the ownership on leadership to provide honest transparent communication now, the key word I said, there is honest.
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Taryn: it’s very easy to sugarcoat things to make things seem like everything’s Okay, but really effective leadership is not always about sugarcoating it’s about being real and authentic.
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Taryn: And I think that employees really respect that, when they are led with authenticity and honesty people see through.
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Taryn: Leaders that aren’t being honest and authentic and so a tip that I have, for that is communicate frequently.
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Taryn: The risk of over communicating is far less important than leaving the field open to catastrophic rumors the less communication that we create or the less communication we do, or have.
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Taryn: The more people will be forced to fill in the gaps that’s where rumors can start that’s where in the incorrect information can be created and so it’s important to to be transparent and inform people as much as possible.
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Taryn: embrace humility tell the truth, if you as a leader or maybe not in the right frame of mind, or you might be struggling with this new normal.
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Taryn: You know, be honest about that it’s in it’s interesting because a lot of people think well leaders need to be strong and they need to be.
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Taryn: You know they can’t show you know their their vulnerability, but we’re starting to find that leaders that are able to show up authentically.
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Taryn: bring out the best in their employees, because then their employees are able to be authentic with them, in return, and now we’re having a real conversation right.
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Taryn: The second one is connect it’s really important to generate a feeling of trust with your employees, trust is truly the foundation of every relationship, whether it’s personal or professional.
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Taryn: This does not happen from your communications, if this will not happen if your communications appear remote or artificial.
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Taryn: People need to feel highly personal and their presence and their connection senior executives who reach out to their employees and foster a warm and support are able to.
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Taryn: seek reassurance and and gain credibility with their employees on the personal side leaders need to also acknowledge that they too may be affected by this burnout right, so there is that authenticity again.
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Taryn: And admitting things is not a sign of weakness, on the contrary, it’s signals that they are in touch with their own feelings and with others, as fellow human beings there’s a lot of power behind that.
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Taryn: Everyone, including senior executives may need to seek additional supports whether it’s from friends family member members mentors or even a counselor or therapist.
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Taryn: A tip to stay connected would be if and when dramatic events occur, giving people the opportunity to safely, encourage and to express their emotions.
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Taryn: reach out to employees on a personal basis, not just about their output, not just about the work that’s at hand but also just touching base with hey how’s it going, how are you doing how’s the family is there anything that you need.
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Taryn: be there for them, encourage everyone to do the same, and I have to tell you.
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Taryn: You know, I was reading an article recently, and they were talking about what are the biggest factors that motivate employees and it’s not always money it’s not always monetary oftentimes it comes from that human connection.
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Taryn: So the next step is to guide, more than any other time, especially during periods of uncertainty people want strong leaders who are comfortable giving direction on what to do and what not to do.
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Taryn: They need guidance, they also need sort of rules of engagements.
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Taryn: How do I run my meetings now should everything be a video call how often should I connect with my manager these things seem super obvious, but when we’re living in uncertain times those things those questions might be hard to answer.
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Taryn: So you may benefit to start from just focusing on the basic elements provide clear guidance critical priorities that everyone can rally around and contribute to.
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Taryn: And it took, for that would be good steady guidance focus on the concrete steps on which all employees can align with empower them to be part of the solution within that framework.
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Taryn: patiently hammer your message is stability may be important, maybe more important than its content so stability is important, and the next part is unite.
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Taryn: It goes without saying, the one of the things that I think we learned the most during this pandemic is that we truly are social beings.
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Taryn: Some of us may consider ourselves to be introverts and we seem to love this new normal, but many of us are social beings, and we really crave that that interaction and that connection.
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Taryn: And, especially during uncertain times it’s important to maintain that connection people truly value that.
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Taryn: We need to rally behind them and really create opportunities to connect.
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Taryn: And it shouldn’t just be about work right and we’re going to talk about that in a few slides there’s a lot of really creative ways to bring people together over technology that can bring fun.
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Taryn: That can bring that team cohesion that we’re all looking for the interesting thing is, in the last four years, the term the search term sense of belonging.
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Taryn: went up 140% so regardless of generation, regardless of of cultural background or gender, there is this overall desires for a sense of belonging.
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Taryn: And I think leaders that are able to recognize that are the ones that are truly able to bring the best out in their employees.
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Taryn: A tip for that can be celebrate who you are as a business community emphasize connectedness to your industry your company your customers and also one another, encourage people to have.
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Taryn: sessions, with each other with other employees, not so much always about work but encouraged them to stay connected.
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Taryn: So when we talk about burnout who’s at risk, quite frankly, I think we are all at risk right, but the most people that are most risk are leaders.
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Taryn: Because, not only are we there to take care of our employees, but we’re also taking care of ourselves, we have to manage, we have to lead.
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Taryn: And, and that can oftentimes lead to feelings of burnout those that multi level of responsibility.
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Taryn: Employees who are caretakers again wearing multiple hats multiple jobs are very high risk of burnout.
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Taryn: Anyone that’s ever felt burnout before or perhaps consider themselves to be poor stress managers can actually be an elevated risk of burnout.
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Taryn: People who are strivers right people that struggle to find that balance, yes, people people that bring on yes, yes, yes, I will do that bring on more work.
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Taryn: And struggle to say no, are also ones that can be potentially at risk of burnout so for us leaders on the call it’s really you know that employee that you go to all the time to get that work done.
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Taryn: be mindful of that even though they’re saying yes, it might not be it might be a sign that they don’t know how to say no.
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Taryn: So so really make sure that you balance that delegation, and not just to the ones that are over performers because eventually.
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Taryn: I think that’s another article I read the other day over performers and and strivers are they do also tend to put in the resignation notice so don’t be surprised.
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Taryn: If you have people on your team that are strivers that get the work done that ends up resigning we’re starting to see more and more of that lately because of their inability to say no.
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Taryn: So a good best practice might be, are you sure you can take this on you can tell me know, maybe, giving them the permission to say no, if that’s what they need to say.
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Taryn: Caring people people that have high levels of empathy tend to internalize and absorb the feelings of others may also be a very high risk of burnout and obviously people working multiple jobs.
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Taryn: So as leaders, what can we do about this right, and I really think there’s this three step process.
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Taryn: The first step is recognizing right we first have to diagnose and recognize what’s in front of us so watch out for those signs of burnout we’re going to go into that in the next slide.
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Taryn: The next would be to undo the damage right so reverse what you see seek support, help them to manage the stress and we’re going to talk about ways to do that as well, and then the goal is to long term, create a.
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Taryn: A setting a work environment that’s going to build success long term what’s going to help this individual or team build resilience.
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Taryn: And by the way, for those of us on the call that tends to kind of label ourselves as not very resilient people.
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Taryn: resilience, is something that can be harnessed it could be practiced it could be nurtured so that’s The good news is that with intention and with choice you can actually become.
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Taryn: A more resilient person, and you can help others become more resilient so let’s talk about the signs of burnout right.
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Taryn: This is by no means a complete list, but this will give you sort of paint that picture, if you will, in terms of.
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Taryn: being more mindful of some of the potential symptoms there’s physical symptoms there’s emotional symptoms and there’s behavioral symptoms.
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Taryn: Not every person that’s feeling burnout is going to have all of these signs or symptoms it’s going to be up to leadership to be able to have those conversation ask those questions.
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Taryn: You know, be aware, and the only really way to do that is to have regular interaction with your employees.
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Taryn: So physical signs being very tired drained all the time, if you hear your employees complaining about.
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Taryn: really being very tired perhaps they don’t turn their camera on as much anymore, perhaps you find them yawning a lot on zoom right really good science to be aware of, they may be calling out sick more they may be complaining about more illness more cold or viruses.
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Taryn: You know that might be a sign if you hear them complaining about headaches or stomach issues, those are psychosomatic symptoms typically headaches.
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Taryn: And anything in the gut is connected to the brain and the brain is where emotion starts, so if someone is complaining about chronic headaches or muscle pain, they may not even be aware.
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Taryn: That they may be feeling burnt out, but as a leader, you can open up that dialogue and say hey is everything Okay, are you feeling burnt out do you feel like do you feel.
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Taryn: Getting are you getting the satisfaction, out of the work like you did before right Those are some really good questions to ask.
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Taryn: Change in appetite or sleep habits, you know you may not know that about your employees, but again through a dialogue, you can then start to uncover some of the things that they may be experiencing emotional signs they meet.
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Taryn: expressing a sense of failure or self doubt they may be expressing helplessness or feeling trapped, they may be showing signs of being very reactive.
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Taryn: When maybe before, when you would give them assignment, they would you know be all excited about it.
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Taryn: You might be noticing that they may be reactive about it now, they may not be as enthusiastic about new projects that could definitely be a sign of burnout.
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Taryn: Being detached feeling alone, they may that if you’re scheduling happy hour meetings or.
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Taryn: Opportunities for team building and certain people aren’t showing up it’s an opportunity for a dialogue right loss of motivation.
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Taryn: A cynical mindset if people are showing real signs of being negative, this is never going to change.
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Taryn: This hope you know everything stinks again a red flag and that’s an opportunity to have a conversation.
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Taryn: Some behavioral signs withdrawing from responsibilities, maybe tardiness maybe incomplete assignments.
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Taryn: Isolating from the team procrastinating Perhaps this was an employee that you never had to micromanage and now you find that you have to constantly touch base with them, whereas the project when are you going to get this in.
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Taryn: That could be a sign of of you know, have a burnout issue if you may notice that someone is showing up looking haggard or or intoxicated for, for instance, interestingly enough alcohol sales is up 60% in this country.
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Taryn: And it’s not a surprise right alcohol tends to be the things that we tend to grab towards when we need to cope.
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Taryn: But unfortunately it’s a very slippery slope because alcohol is a depressant and if we’re struggling with anxiety if we’re struggling with feelings of burnout or even depression.
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Taryn: Alcohol has been known to make that worse.
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Taryn: The drink going down feels good and perhaps the buzz makes us feel temporarily better but long term impacts on the brain suggests that alcohol impacts and worsens anxiety and depression so that’s something that can you know.
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Taryn: it’s a fine line right, we want to respect those employee boundaries, but at the same time, I believe, as a leader, we have to sometimes be a detective be mindful and aware of some of those signs.
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Taryn: If you notice that your employees just extremely reactionary taking frustrations out on others not really showing that team player effort that could be a sign as well, or just skipping work taking lots of pto that could be a sign.
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Taryn: So what we’re really talking about here and I had mentioned before, that as leaders you hold tremendous power you hold a really interesting opportunity here to help employees, as well as yourself.
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Taryn: and become more resilient and what is resilience, you know it’s that yellow ball that bounces back in that in that picture.
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Taryn: resiliency is is really adapting in the face of adversity it’s it’s pivoting right if that word that we hear all the time.
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Taryn: it’s about managing our minds in ways that increases our ability to anticipate and address events as they happen.
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Taryn: Highly resilient people are able to find a way to change course and are able to emotionally heal and continue moving towards their goals so.
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Taryn: You know, when we talk about resiliency it’s it’s really a matter of.
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Taryn: Having real conversations with our employees right, I always say good leadership isn’t just about focusing on the job at hand it’s focusing on the entire employee.
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Taryn: So, having conversations about how are things going on at home, and you know what is it that I can help you with, and how are you feeling.
00:25:00.630 –> 00:25:11.880
Taryn: You know it’s it’s interesting prior to the pandemic talking about feelings was a little taboo, but I think we we now recognize that we are all forced with very different challenges and.
00:25:12.510 –> 00:25:29.640
Taryn: Very unique challenges and there’s this mantra that I hear all the time, we are all in this together right and truly We really are but as leaders, we need to remind ourselves that, even though we’re all in this together doesn’t mean that all of our individual experiences are the same.
00:25:30.660 –> 00:25:38.370
Taryn: So it’s really important to have those one on one conversations and not assume that they’re doing may be well as as you are right.
00:25:40.800 –> 00:25:47.880
Taryn: When we talk about interpersonal skills right and we talk about a culture of an organization.
00:25:49.080 –> 00:25:57.870
Taryn: I really have always felt that the number one most underrated life skill, both in personal and professional life is listening.
00:25:59.220 –> 00:26:12.870
Taryn: For someone to be able to sit down with someone or even over a zoom call or phone call and to actually listen to what this person is saying without an agenda without trying to change them there is so much power behind that.
00:26:13.380 –> 00:26:22.170
Taryn: And so leaders that are able to sit down and have authentic conversations and to show up in a way, where you are able to really truly actively listen.
00:26:22.680 –> 00:26:28.410
Taryn: Is there’s so much power there now there are some key differences between listening and active listening.
00:26:29.100 –> 00:26:36.810
Taryn: Listening is listening to the words we all pretty much are good with that active listening, is seeking to understand.
00:26:37.230 –> 00:26:49.680
Taryn: And there’s no way we can be active listeners if we have our phones in our hands, if we’re multitasking if we’re looking at our computer and emailing at the same time, so it’s really important that we show up.
00:26:50.130 –> 00:26:55.800
Taryn: With the right mindset with with an understanding that we need to seek full understanding.
00:26:56.280 –> 00:27:03.840
Taryn: and active listening is also about paraphrasing it’s not about trying to change this person’s mind it’s about empathizing and validating.
00:27:04.470 –> 00:27:22.080
Taryn: And what’s really fascinating about listening is when you can show up in the right way, and you can truly connect with that person oftentimes the problem that that person is having tends to dissipate because you showed up and you listened and you showed empathy it’s very powerful.
00:27:24.660 –> 00:27:31.050
Taryn: So let’s talk about ways to engage our remote employees perfect segue right empathy.
00:27:32.100 –> 00:27:43.230
Taryn: showing up with empathy understanding that not everybody situation is the same understanding that certain people might have certain fears that maybe you don’t you can’t relate to.
00:27:43.920 –> 00:27:58.260
Taryn: Right having empathy again is about putting yourself in someone else’s shoes and picturing what it might be like to be in their shoes and to not change it, but to honor and respect it there’s a lot of power behind that.
00:27:59.370 –> 00:28:09.870
Taryn: Again, as I mentioned before, we are truly all in this together, but that does not mean that all of our experiences are the same so take the time to understand each individual employees experience.
00:28:10.710 –> 00:28:21.150
Taryn: it’s worth the time to do that, you talk about engaging remote employees that that is a really, really great way to do that is to take the time to have.
00:28:21.390 –> 00:28:34.290
Taryn: A one on one with them regularly not just once a year, not just once a quarter, but scheduled time and it doesn’t have to be a lot, it can be a 15 minute quick touch base meeting people appreciate that right.
00:28:35.340 –> 00:28:41.460
Taryn: focus on the entire employee again I have mentioned that before don’t just focus on the output hey did you get.
00:28:41.670 –> 00:28:53.220
Taryn: You know, when you call someone up hey did you get that assignment done, of course, that’s the goal of your conversation, but it is much more effective when you start the conversation with hey how’s your day going how’s the family.
00:28:54.120 –> 00:29:04.020
Taryn: Right and then go into hey have you have you worked on that project or have you finished that task that I asked you to do last week right people really, really appreciate that.
00:29:04.800 –> 00:29:14.070
Taryn: encourage people to take pto these reasons there’s a number of reasons, one is again the leading contributing factor to burnout is always being on.
00:29:14.910 –> 00:29:26.130
Taryn: Our work situation is totally different than it was before right it’s just it’s it’s just a different setup so we have to respect that and and perhaps.
00:29:26.580 –> 00:29:33.420
Taryn: A way of honoring, that is to encourage people to use their benefits to use their pto if they start to feel burnt out.
00:29:33.750 –> 00:29:42.960
Taryn: Give them the permission tell them it’s okay to walk away and take a break in the middle of the day, if you have to, or if you have to take a half day or full day off it’s okay.
00:29:43.980 –> 00:29:53.400
Taryn: I recently I found myself feeling I don’t know i’m sure, a lot of us have felt this lately, there are times, where i’m looking at my screen and I feel like i’m looking through my screen.
00:29:53.850 –> 00:30:01.170
Taryn: You know if you start to notice that or if you hear your employees expressing that give them the permission to unplug for a little bit.
00:30:01.500 –> 00:30:09.000
Taryn: And what i’ve done is when I start to notice that’s happening within myself I close my laptop I put on my tennis shoes and I take a walk outside.
00:30:09.240 –> 00:30:15.990
Taryn: And even just doing it for 15 minutes just shifts my mindset and then I come back and i’m able to do the work at hand.
00:30:16.980 –> 00:30:28.410
Taryn: Sometimes it’s better to just give in and and give your employees the permission to do that, it will it will work out better in the long run than you just expecting them to work, work, work, work, work.
00:30:29.400 –> 00:30:45.900
Taryn: Encourage that employees recognize that employees wear many hats again that kind of goes back to the empathy right your situation may be one way, but that doesn’t mean that everyone’s situation is like your situation right so take the time to understand each individual employees situation.
00:30:47.070 –> 00:30:49.980
Taryn: You know, when it comes to having meetings.
00:30:51.600 –> 00:30:56.940
Taryn: You know there’s a lot of ways we can do this, I do you think video is great whenever possible.
00:30:57.870 –> 00:31:10.050
Taryn: 55% of what we communicate is not out of our mouth it’s our body language so when you have a video call you get a lot more information, you get a lot more data when you’re looking at someone.
00:31:10.320 –> 00:31:16.380
Taryn: And when you’re looking at someone you can start to identify how are they dressed they look like they haven’t showered.
00:31:16.620 –> 00:31:25.380
Taryn: They look prop perhaps intoxicated do they look really sleep deprived those are certain certain things you wouldn’t be able to pick up if you just had a phone call.
00:31:26.070 –> 00:31:40.080
Taryn: The other thing too is you can’t read aspect and it’s hard to read emotion over the phone it’s much easier to decode that kind of stuff when you have a visual so I encourage you to have you know video video calls whenever possible.
00:31:41.160 –> 00:31:51.390
Taryn: I also when it comes to engaging remote employees it’s really easy when there’s nothing to talk about to cancel team meetings, but I really challenge us leaders on the call to.
00:31:51.840 –> 00:31:59.880
Taryn: still have the meeting, maybe the meeting won’t be about work Maybe you can surprise them with a team building activity or.
00:32:00.510 –> 00:32:08.580
Taryn: Or let the team decide how they want to use that time right stay connected people need that more than ever before.
00:32:09.510 –> 00:32:17.970
Taryn: Perhaps you may be feeling like you’re doing them a favor by cancelling an unnecessary meeting, but I see it as an opportunity to connect again with them.
00:32:18.330 –> 00:32:34.440
Taryn: And what better way to do that maybe when you have less to talk about about work Maybe you can connect and other levels, which again deepens the relationship increases the engagement leads to higher morale and leads to company loyalty, which is, I think what we’re all looking for.
00:32:35.550 –> 00:32:45.330
Taryn: Be clear and intentional and transparent in your communication, as I had mentioned prior manage your burnout you know and i’m going to ask.
00:32:46.020 –> 00:32:52.230
Taryn: Ask anybody on this call today if you’re if you’re feeling bold enough, please put in the chat how are you feeling.
00:32:53.040 –> 00:33:02.340
Taryn: You know, we have to be mindful that our leaders are also at risk for burnout, and so I encourage you, if you’re feeling stressed if you’re feeling burnt out.
00:33:02.640 –> 00:33:10.230
Taryn: If you’re feeling like you’re just not getting that satisfaction, out of your work figure out ways that you can better manage your burnout.
00:33:11.370 –> 00:33:20.580
Taryn: And, and I again I always say that managing burnout isn’t always about what you do at work it’s about what you do when work is over.
00:33:20.940 –> 00:33:27.510
Taryn: And I think that, because we are all home it’s very hard to create those boundaries between work.
00:33:27.840 –> 00:33:39.720
Taryn: and personal our office has become our home, so I am hearing lots of stories of people working until 1112 one in the morning, sending emails a crazy crazy hours.
00:33:40.170 –> 00:33:49.740
Taryn: And so, if anyone is on this call, and they are you are feeling burnt out, perhaps the first step is to re evaluate what you’re doing on your time off.
00:33:49.950 –> 00:33:57.390
Taryn: Are you allowing yourself to have time off, are you allowing yourself to have joy and other areas of your life.
00:33:57.690 –> 00:34:09.450
Taryn: Work is important but it’s not everything in our lives, and when we neglect the things that are important to us, like our hobbies and our interests Those are the things that can cause us to feel resentful right.
00:34:10.620 –> 00:34:19.800
Taryn: and be authentic, as I mentioned before you know show up real show if you’re if you’re feeling stressed out it’s not a bad thing to admit that to your team.
00:34:20.490 –> 00:34:27.570
Taryn: I was on a call a couple of weeks ago it was a networking call, and it was me and like five other people in the zoom room.
00:34:27.930 –> 00:34:38.010
Taryn: And everybody’s going around the room and they’re introducing themselves and we’re talking about how we’re doing and everybody’s saying the same thing oh i’m doing well i’m doing great and I looked at them and I said I don’t know.
00:34:38.940 –> 00:34:48.240
Taryn: You know i’m having one of those days, you know i’m feeling a little burnt out, and I think I might need to take a little breather in a few hours and and it wasn’t until I said that.
00:34:48.750 –> 00:35:04.860
Taryn: That everybody else in the room, was like you know i’m not sleeping lately i’m so glad you said that because i’ve been feeling that, too, so sometimes it just takes one person, maybe sometimes a leader to be authentic and real to then get others to open up in an authentic way.
00:35:09.090 –> 00:35:21.630
Taryn: So what are some ways to boost morale there are some a lot of ways to do this and there’s some companies out there that are doing a really wonderful job you don’t have to spend a lot of money to engage people.
00:35:22.800 –> 00:35:36.120
Taryn: zoo hangouts is a great opportunity to do that I know a lot of companies are doing games happy hours, I would really caution you you don’t want to do too many happy hours because again alcohol is a depressant.
00:35:37.050 –> 00:35:47.370
Taryn: But at the same time, if it’s something that’s once in a while it’s it’s it’s not going to hurt anyone but it’s something to be mindful of we don’t want to create too many activities around alcohol.
00:35:48.870 –> 00:35:54.300
Taryn: leverage technology and stay connected there’s some wonderful applications there’s one called slack.
00:35:54.840 –> 00:36:04.980
Taryn: where you can really stay connected i’m hearing a lot of chatter actually about slack I don’t know if anyone has used it if you want to comment in the chat i’ve heard some really wonderful things about that product.
00:36:06.540 –> 00:36:07.770
Taryn: When you when you’re doing.
00:36:08.280 –> 00:36:22.140
Taryn: When you’re doing activities, you want to make sure that you engage all of your employees, if you have people that are now back in the office you want to make sure that you include them if they choose not to show up that’s their choice, but you never want people to feel discarded.
00:36:23.760 –> 00:36:33.060
Taryn: You know, work on improving your own morale I know that sounds really crazy, but you hold a lot of power and you all set the tone for how people feel at your work.
00:36:33.420 –> 00:36:42.210
Taryn: So if you’re struggling with your own morale I encourage you to take a pause and figure out how you can bounce back how you can build up your resiliency.
00:36:44.340 –> 00:36:54.090
Taryn: there’s one thing that we all love and that is reviews and we like feedback and I encourage everyone to to continue to deliver those employee reviews in that in that feedback.
00:36:55.080 –> 00:36:59.490
Taryn: People like that transparency, they want to know how they’re dealing, especially.
00:36:59.820 –> 00:37:12.840
Taryn: In uncertain times, the more you can communicate how people are performing the better off, they will be, because they know where they stand, they know where they can improve and they know they just are in the now they in there in the know.
00:37:13.200 –> 00:37:25.830
Taryn: right with That said, also taking the time to to show recognition, especially during these uncertain times I think people are always open to an ego stroke right.
00:37:26.520 –> 00:37:38.580
Taryn: And and it’s just it’s that feel good chemical when you when you can show people that you know the acknowledgement that you’re doing good work that that will that will transform into more good work.
00:37:39.330 –> 00:37:47.880
Taryn: there’s really some magic that happens when you put yourself out there, and you show recognition and it doesn’t have to be formal recognition, it could just be hey you know.
00:37:48.090 –> 00:37:55.680
Taryn: i’m really proud of how you handled that report last week, I know you had a lot on your plate and i’m just giving you recognition that that was really well done.
00:37:56.430 –> 00:38:10.380
Taryn: done simple as that you’ve acknowledged it, you also empathize that you know that they have a lot on their plate and that’s the stuff that employees want more of when they get a piece of that they will go above and beyond, to get more of that.
00:38:11.550 –> 00:38:25.770
Taryn: Keep the company’s vision and message clear at all times right again is that that transparent communication talk about where the company is going talk about the plans for the organization, you know people like to be in the know.
00:38:27.420 –> 00:38:39.840
Taryn: ask for feedback right very important as leaders were you know we understand the power and the value of giving feedback to your employees, but ask them to give feedback back to you.
00:38:40.440 –> 00:38:53.520
Taryn: Right reciprocal feedback to me that is called a dialogue right it shouldn’t just be about the employees performance, but it should also be about you know what can I do as a leader or a manager or an HR professional.
00:38:54.360 –> 00:39:06.600
Taryn: To to make this a better work experience for you, even if they have nothing to say in the moment you putting that out there and planting that seed just shows them that that this is a two way conversation right.
00:39:07.020 –> 00:39:14.610
Taryn: And there’s a lot of value behind that and show how much you care, I know that sounds really simple and super basic but.
00:39:14.820 –> 00:39:23.970
Taryn: You, there are some very simple ways that you can show care, you can do it through an email, you can do it through a text you can do it through acknowledgement in a group setting.
00:39:24.270 –> 00:39:33.120
Taryn: I know, companies are doing some really creative things where they’re sending out like fruit baskets and chocolates to remote employees.
00:39:33.510 –> 00:39:45.540
Taryn: And there’s some wonderful marketing companies out there that are doing a really good job of putting together some really nice things for employees, so if you’re not doing that that might be really an area of opportunity.
00:39:48.810 –> 00:39:58.860
Taryn: I always say burnout is a sign that something needs to change right so so it’s an area of opportunity it’s a time for reflection.
00:39:59.130 –> 00:40:09.630
Taryn: And so, if you feel that you personally personally you’re struggling from burnout or you if you notice burnout signs within your employees it’s time to take a pause and face it head on.
00:40:10.230 –> 00:40:24.720
Taryn: You don’t want to ignore it, because it can turn into an ugly cancer and that can lead to resignations that can even worse than a resignation is a disengaged employee and what is it disengaged employees somebody that shows up.
00:40:25.470 –> 00:40:37.530
Taryn: And really doesn’t have the energy or the thumb to do what’s at hand us basically a walking head right and we certainly don’t want that there is Gallup came up with.
00:40:38.340 –> 00:40:48.900
Taryn: Some wonderful statistics, they talked about that the price of a disengaged employee it’s costly it’s extremely costly so to be proactive is much.
00:40:49.260 –> 00:41:02.580
Taryn: less expensive than then being reactive and and watching people leave, so I always say if you feel like people are burnt out it’s a time to do something different, and it doesn’t have to be anything big.
00:41:05.340 –> 00:41:11.190
Taryn: So I asked everybody on this call questions concerns comments, I want to hear from you.
00:41:11.460 –> 00:41:28.470
Taryn: You know I always say this is my favorite saying by Albert Einstein the definition of insanity is doing the same thing over and over again and expecting different results small changes, make a huge impact what small change, are you willing to explore or implement today.
00:41:32.670 –> 00:41:44.520
Taryn: So I see some someone commented in the chat so megan hops she uses slack it’s great you can use a phone and screen share as well it’s a great tool i’ve heard great things about slack.
00:41:51.090 –> 00:41:59.760
Taryn: So I also see someone commented I love my job of being remote and being in a high position is making it hard to turn off, I have to force myself to unplug.
00:42:00.840 –> 00:42:08.760
Taryn: it’s a choice right and sometimes it requires us to have a conversation with ourselves, sometimes we can be our worst enemy.
00:42:09.360 –> 00:42:16.260
Taryn: When we’re under stress, we tend to put more stress on to ourselves, we tend to maybe put unrealistic expectations.
00:42:16.860 –> 00:42:28.140
Taryn: Our life requires balance when we don’t take care of our personal stuff when we don’t feel like we’re living life fully it starts to wear on us.
00:42:28.500 –> 00:42:38.220
Taryn: And so I hear what you’re saying about having a high position but it’s a good thing to model to your employees and it’s okay to shut off it’s okay to shut off.
00:42:39.360 –> 00:42:44.670
Taryn: You know if I have many clients that always asked me is key to send an email late at night.
00:42:45.270 –> 00:42:53.700
Taryn: I caution people to do that, even if you write in the email don’t feel the need to respond right away, people are checking their emails.
00:42:54.150 –> 00:43:01.890
Taryn: People check their emails all day long, so I really one gift, you can give your employees is to let them know that i’m only going to be sending emails.
00:43:02.040 –> 00:43:12.150
Taryn: From this time to this time and unless it’s an emergency and, by the way, this is what qualifies as an emergency you’re not going to hear from me on the weekends and evenings anymore.
00:43:12.480 –> 00:43:27.900
Taryn: And I think that’s a gift a gift that a leader can give an employee, because then employees will say okay well if my leader is setting those boundaries, then I need to honor those boundaries within myself, and that is a really good thing and a healthy thing to model.
00:43:29.280 –> 00:43:39.180
Taryn: So Kim asks a question, how do you handle an HR office manager, that is supposed to be the person that is handling employee engagement and they appear to be exhibiting burnout.
00:43:40.080 –> 00:43:50.970
Taryn: not uncommon Kim, unfortunately, and it could be a conversation to have with this person in terms of the impact that this person’s burnout may have on others.
00:43:51.600 –> 00:43:59.910
Taryn: This person has a job to do, and I always say we all impact each other, my morale affects my clients and my family.
00:44:00.330 –> 00:44:09.960
Taryn: And same thing within a company right, so it sounds like an opportunity for conversation might sound like hey is everything okay i’ve been a little worried about you.
00:44:10.380 –> 00:44:22.710
Taryn: right we don’t want to be accusatory we don’t want to point fingers, we want to show up with our heart, that is the best opportunity to have a real dialogue and to minimize the chances of someone becoming reactive.
00:44:24.000 –> 00:44:29.580
Taryn: You know just say you know is everything Okay, I noticed a change in you, since the pandemic.
00:44:30.780 –> 00:44:41.700
Taryn: Can we talk about this right and that can go to different ways, hopefully they will be open to saying you know what i’m really feeling overwhelmed I feel inundated.
00:44:42.000 –> 00:44:50.640
Taryn: I need help, or it or they may get defensive and say I don’t know what you’re talking about, and if that happens, you can simply say well.
00:44:50.820 –> 00:45:01.260
Taryn: You know, most of what we communicate is through our behaviors, and these are the things that i’ve been noticing, can we have a real conversation about this, and hopefully this person will honor that and open up.
00:45:03.000 –> 00:45:05.310
Taryn: Great question great question Kim.
00:45:10.200 –> 00:45:22.200
Taryn: So what other questions do we have I hope this was helpful, please comment in the chat was this helpful, what was the one takeaway that you got from today that you’d be willing to implement or try.
00:45:25.380 –> 00:45:31.410
Taryn: So another common came through by Dan Ben ski Michael it’s definitely been a busy time with pressure.
00:45:32.160 –> 00:45:43.530
Taryn: To quote to qualify and receive Federal and State stimulus for organizations, on top of one’s normal responsibilities, as you said, our normal routines have changed, both at the office and in home.
00:45:43.950 –> 00:45:59.970
Taryn: Great presentation well thanks Mike that’s great that’s great feedback Cindy asks how you can help someone who won’t cut back their hours whoo so you’ve had to talk with them that they’re working overworking and they’re just not going to cut back their hours.
00:46:00.990 –> 00:46:15.450
Taryn: Well, that goes back to the original conversation we can’t change others, we can just change how we respond to others, so you can plant those seeds and you can have those conversations, but at the end of the day, people will do what they feel is best for themselves.
00:46:15.750 –> 00:46:25.860
Taryn: Some of us have thrown ourselves into work more because that’s our way of coping with stress that is a very normal reaction to stress, but it’s not sustainable.
00:46:26.250 –> 00:46:35.220
Taryn: So you can say what you know say what you can in the most compassionate way, but you might have to leave that person, where they are for right now.
00:46:36.360 –> 00:46:42.150
Taryn: And, and to make sure that you don’t enable that behavior so if they decide to send emails out of two three in the morning.
00:46:42.600 –> 00:46:53.760
Taryn: be mindful, not to respond to those until you are ready to respond to them that’s the power that you have within that situation, I hope, that’s helpful we can’t change others, unfortunately.
00:46:54.210 –> 00:47:04.620
Taryn: I still haven’t found that magic one yet, but what I do know is that we can we can change the way we respond to them, and we can shift their own behavior so that we don’t enable that behavior.
00:47:07.470 –> 00:47:24.390
Taryn: So another Thank you great compliment on my presentation, I appreciate that much of what was covered as good practices in and out of uncertain times how would you set realistic expectations for the person implementing these practices, if they weren’t already in place pre pandemic.
00:47:25.980 –> 00:47:33.660
Taryn: i’m not sure if I answered, I understand the question how would you set realistic expectations for the person implementing these practices.
00:47:34.170 –> 00:47:41.820
Taryn: Well, you know again it’s it’s it can’t just come from one conversation, you know, this is a process, this is a journey we’re all in this journey together.
00:47:42.120 –> 00:47:48.420
Taryn: So so things that you’ve put in place may have to be tweaked may have to be changed, may have to be renegotiated.
00:47:48.870 –> 00:47:57.360
Taryn: You know our rules of engagement, are different now than they were before our lives are different right, but I have to say, and I want to end this on a positive note.
00:47:58.140 –> 00:48:04.560
Taryn: um I look at this pandemic as a wonderful thing actually a wonderful opportunity.
00:48:05.400 –> 00:48:14.640
Taryn: Personally, I have spent more time with my 17 year old than I ever have before I have been able to start writing a book i’ve had free time to do that.
00:48:15.120 –> 00:48:20.880
Taryn: i’ve been able to nurture the real relationships more in my personal life.
00:48:21.870 –> 00:48:31.560
Taryn: And I, you know as the world is starting to open up and people are becoming vaccinated and things are starting to open up i’m so excited to see.
00:48:32.460 –> 00:48:45.180
Taryn: The books that people write and the screenplays and the things that they have created remember through disruption comes innovation there’s a lot of good that’s going to come out of this and I can’t wait to see that right.
00:48:48.570 –> 00:48:58.890
Taryn: So, Michael says, trying to identify what is absolutely necessary and what work can be deferred to a less busy time or eliminate is helpful yes prioritizing is very key skill right now.
00:48:59.340 –> 00:49:03.990
Taryn: Also, not taking everything on yourself but getting your coworkers help to lessen the stress.
00:49:04.470 –> 00:49:11.670
Taryn: Because our lives are different and our workflow is different, or the way we do work is different, we have to change the process as well.
00:49:12.120 –> 00:49:23.370
Taryn: Right, so that might be delegating more that might be asking for help, more maybe in the past, we were able to get it done, but now, maybe we need that help right and there’s nothing wrong with that.
00:49:33.480 –> 00:49:36.120
Taryn: So any other questions or comments.
00:49:43.290 –> 00:49:48.360
Taryn: So Kim says, what do you do if you have someone who wants to cut back days or hours.
00:49:49.680 –> 00:50:02.700
Taryn: Great question great question and I think as a leader, we have to stand firm two feet on the ground and really resist the urge to be reactive about this and become a detective about this.
00:50:03.570 –> 00:50:16.860
Taryn: Sit down with this person over zoom or a you know video call make sure it’s a video call so that you can gain all the information the body language and everything and ask them what’s driving this decision.
00:50:18.330 –> 00:50:26.880
Taryn: Is everything Okay, is there anything that we can do as your employer to alleviate some of this these issues that are causing you to have to cut back.
00:50:28.080 –> 00:50:33.240
Taryn: Right, it could be a childcare issue, it could be a variety of issues right so.
00:50:33.900 –> 00:50:50.190
Taryn: resist the urge to become reactive and and lead with compassion and and really try to find out what’s going on with this individual and remember that everyone’s situation is unique, so there may be things going on with this person that may you may be completely unaware of.
00:50:52.200 –> 00:50:53.220
Taryn: You know, as you know.
00:50:54.300 –> 00:51:03.810
Taryn: In terms of people who have been affected by the pandemic, I know, women more than anyone else has been affected, a lot of women were forced to cut back their hours resign.
00:51:05.250 –> 00:51:10.950
Taryn: You know, because of having to take care of children and homeschooling and all that kind of stuff so.
00:51:11.520 –> 00:51:15.870
Taryn: I think that conversation should really focus on how can we help you.
00:51:16.320 –> 00:51:25.050
Taryn: You know, and it also might be an opportunity to reiterate the value that you feel within this employee how much we value you how much we need you.
00:51:25.380 –> 00:51:44.310
Taryn: And what can we do to make this right for you at the end of the day, people are going to make the decisions that are right for them, not necessarily a bad thing, maybe, an opportunity to bring in new talent right, but we have to honor the people people’s needs, but it does require conversation.
00:51:45.330 –> 00:51:52.320
Taryn: As a follow up, we are a small business and they are also requested to keep all the benefits of full time employees, how do you address this.
00:51:53.790 –> 00:52:06.180
Taryn: To keep all the benefits of full time employees i’m not sure I understand the question as a follow up, we are a small business and they’re also requested to keep all the benefits of full time employees um.
00:52:06.270 –> 00:52:11.880
MP: So Tara and Jamie I think that they’re sitting that you know they’re going to work part time hours and usually you need to.
00:52:11.880 –> 00:52:12.000
00:52:12.180 –> 00:52:13.560
Taryn: Oh, I see, and then they went full.
00:52:13.560 –> 00:52:15.390
Taryn: Time benefits yeah.
00:52:15.660 –> 00:52:16.620
Taryn: Right well.
00:52:18.630 –> 00:52:27.720
Taryn: um yeah it’s it’s that’s a that’s a challenging one, but at the same time, you know certain benefits are for full time employees and you know.
00:52:28.560 –> 00:52:44.970
Taryn: part time employees don’t get the same benefits right that’s just standard so again, I think the conversation should be more about what’s driving this decision, what do they need from you and and if they give you pushed back, and they need full benefits.
00:52:46.080 –> 00:52:51.480
Taryn: That that that might be a tough conversation, but that might require the leader to say you know.
00:52:52.380 –> 00:53:04.620
Taryn: Maybe, no, you know I don’t you know that’s that’s a question actually maybe for your employment attorney actually that might be a really good question for your attorney I don’t know if I could give the the right advice on that one.
00:53:06.360 –> 00:53:06.750
00:53:08.880 –> 00:53:23.340
Taryn: Well, I think everybody, this was a wonderful opportunity I hope this information was helpful as amy mentioned, I offer coaching consulting and training to help companies strengthen business culture, especially in this remote work, work that we’re in.
00:53:24.180 –> 00:53:39.480
Taryn: I offer a free consultation if you’d like to reach out to me i’d be happy to offer you some insights and and help talk in terms of how my firm can help you navigate through these challenging times Thank you so much for the opportunity and i’ll.
00:53:40.020 –> 00:53:41.430
MP: guarantee you.
00:53:41.670 –> 00:53:51.540
MP: Fantastic but fantastic webinar Thank you all for attending we hope you came away with some helpful information and strategies for preventing employee burnout I know I did.
00:53:51.990 –> 00:53:57.210
MP: I do want to quickly remind everyone that a link will be sent out of the recording later this afternoon.
00:53:57.540 –> 00:54:14.310
MP: And if you have any further questions, please send them to MP marketing at MP dash HR calm and also our MPs HR team is here to assist with any questions you may have as well, thank you all for joining us and have a great rest of your day bye.
Corporate Behavioral Specialist
Supervising remote employees in a pandemic year is challenging. Burnout is at an all-time high and engaging remote workers is more important than ever for employee retention. MP’s HR services team hosts a webinar with leadership training firm Empower Behavioral Services to help you win the talent war, even through the pandemic.
Register for the webinar to:
- Learn how to identify burnout in your remote workers
- Discover simple and cost-effective strategies to improve employee engagement for remote employees
- Find out how leaders can use employee engagement to improve team morale and performance